Frequently asked questions

Concyra is the app that connects the people of a city. Whoever looks for a service finds someone who can do it. Whoever offers a service, whether a shop, a professional or a person with a vehicle, gets found by the people nearby.

Inside you'll find requests (write what you need and a person on the team finds who can help), the showcases of local businesses, CyraConnect to post listings, CyraMap to see what's around you, Concyra Credits and CyraBeacon for rewards in shops.

Cyra, our artificial intelligence, helps with the boring parts. The decisions are always yours.

Four steps.
1. Write what you need, even a small thing. No account needed.
2. A person on the Concyra team reads your request and looks for someone nearby who can help.
3. You receive a proposal with price and terms. You accept only if it suits you.
4. You pay with Stripe: the amount is reserved when you accept and charged only when you confirm the service was done.

No. To make a request all you need is a browser, even without an account. If you want to use Concyra every day, add it to your Home screen with one tap, like a real app. On Android there is also an app on Google Play. On iPhone it will soon be on the App Store. For occasional jobs (Fleet) and for the Club no app is needed.

You don't need to sign up to make a request. You sign up when you want to choose who replies, chat or pay, and it's free: go to concyra.com/register with Google or your email.

Do you have a business? Open your showcase at concyra.com/partner. Want to work with Concyra? You'll find the application on Fleet, or on the Club if you are a professional.

Concyra is built for all of Italy, but the result depends on who is in your area. Where there are more partners and professionals you receive proposals faster. If there are still few in your area, the search radius widens automatically.

It lends a hand, it doesn't decide for you. It fills in the request from a photo, suggests prices to Hosts, helps partners write and translate their catalog, ranks offers in CyraOrbit and checks CyraConnect listings to stop spam and inappropriate contacts.

Requests are read by a person on the team. Choosing, accepting and paying is always your decision.

Write to us on WhatsApp or at support@concyra.com: a person on the team replies, usually within a few hours. If you work with Concyra as a Host or a partner, you'll also find a Support section inside your app, with the status of every request. For your personal data, use the channels in the Privacy section.

Not if you are looking for a service. Making a request, signing up and receiving proposals is free: you only pay for the service you accept.

For partners the showcase is free. Extra features (Partner Prime, Concyra Ads, CyraBeacon) are paid, one-time and only when you want them.

Whoever works as a Host or Fleet doesn't pay to apply. Concyra keeps a commission on confirmed jobs and shows it to you before you accept.

Write what you need in your own words, from the website or the app. Even without an account. A person on the Concyra team reads it, finds the right partner or professional near you and sends you a proposal with price and terms. You decide whether to accept.

For transport, use the app. Take a photo of the item: artificial intelligence estimates size and type of service and fills in the request, which you can always correct. Then choose pickup and delivery and publish. Hosts in your area get the notification and send you their offers.

Object transport (furniture, appliances, bulky parcels, fragile items) and driver service: a Host drives your car, useful if you can't get behind the wheel or after a night out. For everything else, from a plumber to a babysitter, write your request and the team takes care of it.

Every proposal shows the price, the rating and the completed services of whoever replies, plus a message. You can chat with them before deciding, like on WhatsApp. You're never obliged to accept any proposal.

It's the public page of a shop, a venue or a professional in your area. You browse the catalog with prices, write to the partner's assistant if you have doubts about ingredients or availability and send an order straight from the app: pickup, delivery, booking or quote.

It's the liveliest part of Concyra and it works the other way around. You don't search: you post a listing ("looking for a plumber for a broken sink") and professionals, partners, Hosts and other users in your area step forward. You decide who to open a chat with.

You get 3 free listings a month. For more, there are affordable packages.

Whoever replies can fill in a Trust Profile: years of experience, level from 1 to 10, specializations, availability and response time. You see these statements and how much of the profile has been completed, as a percentage.

They are self-declarations. Concyra doesn't verify them, no artificial intelligence gives a score and the platform is not responsible for the quality of the service: it only acts as an intermediary.

No. The document a candidate uploads in their Trust Profile is never shown to whoever posts the listing. Only the Concyra administrator looks at it, for anti-fraud checks, no automatic system analyzes it and it stays in a private, encrypted archive. You only see the declared information.

They are Concyra's loyalty program. You earn them by ordering from partners and redeeming CyraBeacons in shops. 100 credits are worth 1 euro and you use them as a discount on future orders, up to a percentage set by the partner. Balance and history are always in the Credits section of the app.

Yes. When the service is done the app asks for stars and a comment. Ratings are public and count towards the Host's visibility in future requests. The Host can also leave feedback about the customer.

In the app, in the All requests section. You filter by status (completed, cancelled, in progress), open the details, download the receipt and can contact the same Host again.

A Host Cyra is a verified person who works with Concyra for the services in their area. The role depends on what you can do: object transport, driver service and other services too. Concyra decides which roles you have, based on your application and your documents.

With an application at concyra.com/fleet. There is no instant sign-up anymore: we look at area, skills and real demand, if needed we message you on WhatsApp and then we tell you which documents are required. We don't ask for a VAT number to apply. If you are a professional, there is the Exclusive Club.

Fleet is for people who work occasionally: you receive requests on WhatsApp and by email, with no app (the app is an extra). Host is for those who provide transport or driver services and work with the Concyra Driver app. The Club is for selected professionals, with limited spots per category and city.

It depends on the role. An ID document is always required. For transport and driver service you also need a driver's license and the vehicle documents. For other services we only ask for what the trade requires, for example qualifications or insurance. You upload them from a personal link: a photo taken with your phone is enough.

Requests reach you based on the roles Concyra has enabled for you and your area. You don't choose the type of service from your profile: if you want to change it or add a role, you ask Concyra, which reviews it and gets back to you.

From the website and the app (when someone writes what they need), from the Club and from CyraConnect. When a request fits you, you get a notification, look at the details and choose whether to reply with your price and availability.

No. You choose which requests to accept, when and how much to work. Nobody forces you to reply.

For transport services the app suggests a price, calculated from fuel, tolls, restricted traffic zones and a recommended service cost. You can accept it or change it as you like. For other roles you propose your own price. In every case the app shows what you earn before you send the offer.

A percentage commission only on completed services. The percentage depends on the type of service, the area and the amount. You always see it before sending the offer, with the gross amount, the commission and the net you receive. In your earnings history you find the one applied to every job.

When the service is done, with no manual approvals. When the customer confirms, their payment splits automatically: the commission to Concyra and the rest to your Stripe account, which transfers it to your IBAN on Stripe's timing.

So that the money reaches you directly, without passing through Concyra's account. Activation happens once and takes a few minutes. Your documents and IBAN are entered on Stripe's pages, since Stripe is legally required to identify you: Concyra doesn't see them and doesn't keep them. All we know is whether the account is active or something is still missing.

If you arrive at the agreed address and the customer doesn't show up, you report the no-show from the app. The pre-authorized funds can be collected as compensation for your time and trip. In case of a dispute the Concyra team decides.

You can withdraw an offer until the customer accepts it. After acceptance, cancelling is only possible for justified reasons, such as emergencies or documented unforeseen events. Frequent cancellations without a reason can weigh on your profile rating.

Yes, and it's free. From your app you see the listings published in your area and apply with no commissions. With Preferences and Alerts you choose categories, areas, minimum budget and time slots, so you only receive the listings you care about. The chat opens only if the customer accepts you.

It's an optional profile the customer sees together with your application: years of experience, level from 1 to 10, specializations, availability and response time, with a completeness percentage. You can also upload a confidential document, for example a certificate or an insurance policy: it is never shown to the customer and only the administrator looks at it.

These are your own statements and you are responsible for them. Concyra doesn't verify them. False statements or forged documents can lead to suspension of the profile and, in serious cases, to a report to the authorities.

For transport and driver services, yes: you work with the Concyra Driver app (on Android from Google Play, on iPhone and computer it installs from the browser). Whoever applies as Fleet receives requests on WhatsApp and by email and needs no app, unless Concyra enables it.

Nothing. The showcase is free, with no card and no fee for the tools. You only pay for the extra features you choose, one-time: Partner Prime, Concyra Ads and CyraBeacon.

Yes. Catalog, photos, opening hours and bookings ready in 3 days, from € 90 one-time. You send us the material (even a photo of a paper menu) and we deliver your showcase ready. If you follow us on Instagram with your business profile, send us a DM and we'll send you a discount code. All the details are on concyra.com/en/configurazione.

From the dashboard you see orders in real time. For each one you can confirm it (the customer's payment is pre-authorized automatically), mark it as completed or handle a no-show. You can also enter an order by hand: the customer receives an SMS with a link to confirm and pre-authorize the payment.

So that your customers' money reaches you, without stopping at Concyra's account. Activation happens once from the Payouts page and takes a few minutes.

Exactly what it is today: the payment processing fee and Concyra's platform commission. Activating the account costs nothing extra, the only change is that the payment reaches you directly. You can see the summary with the percentage applied to your business on the Payouts page, even before activating the account.

Because Stripe is legally required to identify you in order to credit you the money. You enter business details, VAT number, legal representative and IBAN on its pages. Concyra doesn't see them and doesn't keep them: we only know whether the account is active or something is still missing.

Every customer who orders from you earns credits that they can spend only with you. When they use them, the value is deducted from your payout, like a discount you gave. It's your loyalty tool: that customer comes back to you and not elsewhere. The credits Concyra gives away outside orders (reviews, rewards, adjustments) stay at our expense. The percentage of credits earned and the maximum share of an order payable with credits are on your Payouts page.

It's your public page on Concyra, visible to all customers. You upload photos, description, price, discount, NEW badge and category from one panel, easy to use on your phone too. For each product you can create variants (size, color, format, flavor) and decide whether to show the photo in the showcase. When a customer taps an image they see the gallery, the price and the button to add to the cart.

Yes, with Partner Prime you can add up to 3 extra photos besides the main one. Customers swipe through them. All images are resized and compressed automatically, so they load fast even on mobile data.

Extra product photos, "Improve with AI" for name and description, Cyra Voice to manage the catalog by talking, import from files, links or PDFs, automatic translations, CyraInvite with AI-written texts, advanced analytics and priority support. There is a free trial.

Partner Prime is a one-time purchase, not a subscription: it doesn't renew by itself and we don't charge you anything at expiry. When it ends, Prime features stay paused until you decide to reactivate them.

It's a Partner Prime button next to the product's name and description. You tap it and the AI fixes spelling and grammar, makes the text clearer and more concrete and keeps the original ingredients and details. The name can be up to 80 characters and the description up to 200.

Advertising campaigns for people in your area. Customers see your promotions as cards in the dashboard and as push notifications. You buy promotional credits with Stripe (you can deduct them as an advertising cost) and pay per interaction: 0.02 euro per view, 0.08 euro per push and 0.15 euro per click. You follow impressions, clicks and conversions in real time.

It's the tool to write to your contacts, by email or WhatsApp, without leaving the dashboard. The address book builds itself from the orders you receive. With Partner Prime the AI writes a personalized text for you and you see a preview before sending.

It's a digital signal tied to your venue. Concyra customers who pass by can redeem it from the app and receive the reward you chose: a discount, a gift, credits. It brings people into your shop and brings them back.

Yes. From the Address book page you upload a .vcf file (from iPhone, Android, Gmail or iCloud) or a .json already exported from Concyra. Duplicates are removed automatically, by email and phone. You can export the address book whenever you want and split it into groups (regular customers, suppliers, events list) to write only to the people who matter.

A monthly calendar with orders, bookings and private appointments. Pick a day and see it in 30-minute slots. You drag an appointment to another day or slot and date and time update. You can link the customer to each event and send a WhatsApp reminder with one click. You export everything as .ics for Google Calendar, Apple Calendar or Outlook, and you can import an external calendar to avoid double bookings.

You display a QR code in your shop (you generate the poster from the app). The customer scans it and signs up with your code. On their first order you earn credits, which you can spend on Ads and CyraBeacon.

It's the advertising space of your showcase, which you can rent out. Other businesses pay to show a banner on your page. You set the price (per week, month or year), choose the banner position and accept or decline every request. The payment goes to your account.

Yes, and it's free. From the dashboard you see the listings published in your area and apply with no commissions. With Preferences and Alerts you choose categories, areas, minimum budget and time slots. Cyra computes an affinity score for each listing, so you know where to start. The chat opens only if the customer accepts you.

To give more reassurance, fill in the Trust Profile (years in business, level from 1 to 10, specializations, availability, response time) and, if you like, upload a confidential document such as your company registration. The customer never sees it. These are your own statements: you are responsible for them and Concyra doesn't verify them.

CyraMap is Concyra's clean map: verified partners only, with real-time information. For partners it's an annual subscription with a free trial period. It unlocks Live Status, "Open now", Cyra Stories lasting 48 hours, Connect & Walk and AmbianceMatch. Up-to-date prices and durations are in your dashboard.

Concyra uses Stripe. When you accept a proposal, the payment is pre-authorized: the money is blocked on your card but not yet charged. It is passed to whoever did the service only when you confirm it was completed. This way you are both protected.

It's the funds block that hotels and car rentals use too. Stripe asks your bank to check that the money is there and sets it aside. It isn't charged until the service is completed. If the service doesn't happen, the block is released within a few business days.

Credit and debit cards (Visa, Mastercard, American Express), Apple Pay and Google Pay. Stripe handles all of them: Concyra doesn't store your card details.

Yes. Concyra never stores card details. Card number and CVV only go through Stripe, which is PCI-DSS Level 1 certified, the highest security level for online payments.

If the service is cancelled before it is carried out, the funds block releases by itself and you pay nothing. If you have a problem with a service already done, write to us within 48 hours of delivery at support@concyra.com or from the app. We look at every case one by one.

If whoever had to carry it out doesn't show up or the work isn't done properly, the funds block is released and you pay nothing. In case of a dispute the Concyra team looks at the chat, photos and service data and decides fairly.

It depends on the individual partner. Some accept payment on delivery or on the spot. In that case Concyra doesn't handle the payment and can't guarantee purchase protection. To get it, pay with Stripe.

Almost everything on Concyra is paid once, only when you want it. Partner Prime, Concyra Ads credits, CyraConnect packages and CyraBeacon are single purchases that don't renew by themselves. When the period ends, the feature stays paused until you decide to reactivate it.

The only exception is the CyraMap subscription for partners: it is annual with automatic renewal (we remind you before it expires) and you can turn renewal off whenever you want from the dashboard, staying active until the end of the period already paid.

Two ways. By ordering from partner showcases, since you receive a share of credits on every purchase. And by redeeming the CyraBeacons that partners put in their venues. The balance builds up in the Credits section of the app.

They turn into a discount on future orders from partners that have enabled credits. Today 100 credits are worth about 1 euro, but the value can change and you always see it in the app, together with the maximum discount percentage. The history of what you earn and use is in the Credits section.

They are digital signals that partners install in their venues. When you are near a venue with an active beacon, the app lets you know. If you redeem it you receive the reward chosen by the partner: a discount, a gift, extra credits or an exclusive offer.

CyraOrbit is the feed of promotions from partners in your area. It isn't a ranking by budget: the feed mixes seven kinds of proposal, such as Nearby, Perfect moment (fits the time of day), Discovery of the day (a different small partner every day), For you, Most loved in town and Just launched. At most one slot out of seven is paid. It rewards offers the community likes, not whoever spends the most.

It lets selected users become Concyra sales agents. You bring partners and Hosts to the platform and earn recurring commissions on their activity (Ads budget spent, commissions on completed services), paid to your IBAN. You can ask for access from the app, if the program is active in your area.

It's CyraMap's filter by atmosphere. With one tap you look for venues with the mood you want: chic, casual, romantic, family-friendly, work-friendly, lively, quiet, aperitivo, live music, outdoor, pet-friendly, late night. Pick the atmosphere and see only the right places.

Smart Events are public events by Partner Prime members (tastings, evenings, open days). If you tap "I'll be there", you get a reminder 24 hours and 1 hour before and can add the event to your phone's calendar. Shortly before the start, the Smart Pill appears in the dashboard: a pill with a countdown that shows the details when you tap it.

It's the voice feature for Prime partners. You talk to the AI in plain language ("add margherita pizza 8 euros to the lunch menu") and it creates or edits products, categories, price lists and events of the showcase. It saves you hours of catalog work.

You get 3 free listings a month. If you publish more or want more visibility, there are optional packages (Single, Starter, Smart, Pro) with extra listings, AI Writer, 24-hour boost, Verified badge and other perks. Up-to-date prices and contents are in the Packages section of the app.

Yes. With Suggest to Concyra on the map you point out businesses or areas where you'd like more partners. Useful and truthful suggestions can be rewarded with Concyra Credits (roughly 50 to 500 credits, where 100 credits are about 1 euro of discount). The reward is at Concyra's discretion and we mainly look at real businesses, with a verifiable address, in areas not yet covered.

You can send one suggestion every 48 hours. Verification can take up to 30 days and you get a push notification and an email only if you are rewarded.

The "Open", "On break" or "Closed" status updates by itself based on the hours the partner has set. Between lunch and dinner you see "On break", and if the partner is on holiday you see "Closed" with their message. Only "Busy" and "Quiet" are manual: the partner turns them on with a tap and they last 4 hours. When you tap a partner on the map you also see today's hours and can open the whole week.

Tap the partner, then "Contact". You can call them or write on WhatsApp, if they turned it on. No sign-up needed, you talk to them directly. Below the stories you also find their social profiles and website.

It's a tap with which a partner says they suddenly have a free spot: an empty hour at the hairdresser, a table in a restaurant. Followers get a notification right away. Others passing by see a green badge on the marker. To receive the alerts, tap the "Follow" heart on the partners you care about.

It's the section of the app dedicated to your safety and civic guidance. Here you can receive Area Alerts about what is happening near home or work, read the Scam Alerts for your area, send anonymous Civic Reports (a pothole, a broken streetlight), take the anonymous Violence Check and Bullying tests and find Lost Documents.

It's a guidance service: it doesn't replace emergency numbers (112, 118) or legal or medical advice. In an emergency always call 112.

They are public-interest notices tied to a place: road closures, roadworks, events, hazards or emergencies in the areas you follow (home, work or wherever you choose). For events like races, marches or fairs you see the route on a mini map, the closure points, the times stretch by stretch and the suggested detours. You choose the areas and from the map you can search and filter the alerts.

A page dedicated only to scams going on in your area: by phone, door to door, online, fake operators. When an alert is published for your area you find it here, with the details and practical advice to protect yourself.

Did you spot a pothole, a broken streetlight, a dangerous sidewalk? Pick the category and report it completely anonymously. GPS detects the exact spot and you see it on a mini map before sending. You can attach a photo, taken on the spot or chosen from your gallery. The report is taken on by whoever is responsible and you can follow its status in the app.

It's an anonymous test that helps recognize signs of physical, psychological or economic violence in a relationship. It's done entirely on your phone: no answer is sent, saved or linked to you. At the end you find practical guidance and the numbers to call: 1522 (free, available 24 hours, also answers by chat) and 112 for emergencies. It doesn't replace talking to a specialized operator. If you are in danger, call 112 right away.

An anonymous questionnaire to understand whether what you are going through, as the person involved, a parent or a witness, falls under bullying or cyberbullying. It doesn't record any data. At the end you find practical advice, resources for minors and adults and the number 114 (Telefono Azzurro). You can take it for yourself or to help someone you know.

Did you find an ID document? You register it safely from the app. Whoever lost it searches by entering the type and details of their document and finds out whether it has been found. The finder and the owner never see each other directly: contact always goes through Concyra or the competent body.

Yes, where that is the case. The Violence Check and the bullying test stay on your phone: the answers never leave the device and are not linked to your account. Civic Reports are anonymous. For Lost Documents, the finder and the owner never get in direct contact. CyraGuard remains a guidance tool and never replaces official emergency channels or a professional.

What is needed to provide the service: name, email, phone, address (for deliveries), vehicle data and documents for those who work with Concyra, business data for partners. Payment data is handled by Stripe and we never store it. All the details are in the Privacy Policy.

Yes. Under Art. 17 of the GDPR you have the right to erasure. Fill in the Manage your data form and we reply within 30 days, as the GDPR requires.

Yes. Under Arts. 15 and 20 of the GDPR you have the right of access and portability. Ask for a complete copy in a structured format from the GDPR rights form and we send you the file within 30 days.

Yes. We use necessary technical cookies for operation (session, sign-in, security) and optional analytics cookies to understand how the site is used (Google Analytics). You choose your preferences from the banner that appears on your first visit. Details are in the Cookie Policy.

The controller is ITEODEV LTD (brand Concyra), based at 128 City Road, London EC1V 2NX, United Kingdom. For any privacy matter write to privacy@concyra.com.

We don't sell it and we don't hand it over to third parties for commercial purposes. We only share it with the technical providers needed to run the service: Stripe for payments, an email provider for service messages and OneSignal for push notifications. All of them operate in compliance with the GDPR.

Write to privacy@concyra.com for any question about your data. For formal requests (erasure, access, portability, rectification, objection) use the Manage your data form.